1. Shipping

UK Shipping - Standard postage cost  is £2.95 for orders upto £15.

Free shipping is for orders totalling £15 and over.

Next day postage is £4.95 for any priced order, orders need to be made before 3 p.m. Monday to Friday.

USA and Canada is £30, oversized (over 60 x 40 x 40cm) orders cannot be shipped, refunds will be prompt.

2. Returns

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To return the item you purchased, please mail it to:

Bear Parts Returns, Unit 18 Wheathill Industrial Estate, Holt Lane, Liverpool, L27 0YA.

Shipping charges for all returns must be prepaid and insured by you unless we have sent the incorrect item from the item you originally ordered. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item.

To follow-up on the status of your return, please contact us at info@bearparts.co.uk

3. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@bearparts.co.uk with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

4. Exceptions

Some items are non-refundable and non-exchangeable. These include: Custom cut products and specially ordered products.